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Remove Service Impact

Use this procedure to remove Service Impact from a Resource Manager 5.x or 6.x deployment.

  1. Log in to the Control Center master host as a user with Control Center CLI privileges.
  2. Create a snapshot:

    serviced service snapshot Zenoss.resmgr

    On completion, the serviced command returns the ID of the new snapshot. If this procedure fails, you can restore the snapshot created in this step. For more information about restoring a snapshot, see Creating snapshots and rolling back.

  3. Stop the Zenoss services, and then verify that the services are stopped.

    1. Stop Resource Manager.

      serviced service stop Zenoss.resmgr/Zenoss
    2. Wait until all services are stopped.

      Use the watch command to monitor the status.

      watch serviced service status Zenoss.resmgr/Zenoss
  4. Start the services that are required for the removal of Service Impact.

    1. Start the zeneventserver and Zope services.

      serviced service start zeneventserver zope
    2. Wait until the services are started. Use the watch command to monitor the status.

      watch serviced service status zeneventserver zope
  5. Remove the ZenPacks.zenoss.Impact ZenPack.

    Removing the ZenPack also removes the zenimpactstate service.

    serviced service run zope zenpack-manager uninstall ZenPacks.zenoss.Impact
  6. Stop and remove the Infrastructure/Impact service, and then remove the ZenPacks.zenoss.ImpactServer ZenPack.

    1. Stop the Infrastructure/Impact service, then wait 10 seconds.

      serviced service stop Infrastructure/Impact
    2. Remove the Infrastructure/Impact service.

      serviced service remove Infrastructure/Impact
    3. Remove the ZenPack.

      serviced service run zope zenpack-manager uninstall ZenPacks.zenoss.ImpactServer
  7. Restart all Zenoss services:

    If you are updating to version 5.5.x, skip this step.

    serviced service restart Zenoss.resmgr/Zenoss