Remove Service Impact

Use this procedure to remove Service Impact from a Resource Manager 5.x or 6.x deployment.

Log in to the Control Center master host as a user with Control Center CLI privileges.
Create a snapshot:
```
serviced service snapshot Zenoss.resmgr
```
On completion, the serviced command returns the ID of the new snapshot. If this procedure fails, you can restore the snapshot created in this step. For more information about restoring a snapshot, see Creating snapshots and rolling back.
Stop the Zenoss services, and then verify that the services are stopped.
1. Stop Resource Manager.
```
serviced service stop Zenoss.resmgr/Zenoss
```
2. Wait until all services are stopped.
  
  Use the watch command to monitor the status.
```
watch serviced service status Zenoss.resmgr/Zenoss
```
Start the services that are required for the removal of Service Impact.
1. Start the zeneventserver and Zope services.
```
serviced service start zeneventserver zope
```
2. Wait until the services are started. Use the watch command to monitor the status.
```
watch serviced service status zeneventserver zope
```
Remove the ZenPacks.zenoss.Impact ZenPack.

Removing the ZenPack also removes the zenimpactstate service.
```
serviced service run zope zenpack-manager uninstall ZenPacks.zenoss.Impact
```
Stop and remove the Infrastructure/Impact service, and then remove the ZenPacks.zenoss.ImpactServer ZenPack.
1. Stop the Infrastructure/Impact service, then wait 10 seconds.
```
serviced service stop Infrastructure/Impact
```
2. Remove the Infrastructure/Impact service.
```
serviced service remove Infrastructure/Impact
```
3. Remove the ZenPack.
```
serviced service run zope zenpack-manager uninstall ZenPacks.zenoss.ImpactServer
```
Restart all Zenoss services:

If you are updating to version 5.5.x, skip this step.
```
serviced service restart Zenoss.resmgr/Zenoss
```