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Event Time to Resolution

This report shows, for each user, the total time taken to acknowledge or clear events. Results are organized by user. It is helpful for tracking response time SLAs in a NOC-type environment.

Report filtering

Start Date / End Date: The first and last dates of the range of dates to include in the report. To select a date from a calendar, click select. The default range is the week ending with the current date.

To generate the report, click Generate.

Report contents

Column Content
User The user responsible for taking action on an event.
Severity The event severity level.
Time to Ack The amount of time to acknowledge the event.
Time to Archive The amount of time to clear and archive the event.